Question 1

What types and categories of Chinese tea do you offer for wholesale export?

Accepted Answer

We export all six major categories of Chinese tea: Green Tea (Longjing, Biluochun, Gunpowder), White Tea (Silver Needle, White Peony), Oolong (Tie Guan Yin, Da Hong Pao), Black Tea (Keemun, Lapsang Souchong, Dianhong), Pu-erh (raw and ripe), and Jasmine / scented teas. Each category is available in multiple grades — from competition-grade single-origin lots to cost-effective commercial blends for food service and retail.

Question 2

How do you grade and classify your tea products? What does each grade level mean?

Accepted Answer

We use a transparent grading system aligned with Chinese national standards (GB/T) and adapted for international buyers. Grades range from Premium / Special Grade (hand-picked, single-bud or bud-and-one-leaf, limited yield) to Grade 1-3 (progressively larger leaves, higher volume, lower price point). Each grade's flavor profile, leaf appearance, and price tier are clearly documented on our product sheets to help you select the right match for your target retail price point.

Question 3

How should imported bulk tea be stored at the destination warehouse to preserve freshness and quality?

Accepted Answer

For optimal freshness, bulk tea should be stored in a cool (below 25°C / 77°F), dry (below 60% humidity), dark, and odor-free environment. Green and white teas are most sensitive and benefit from refrigerated storage (0-5°C). Pu-erh teas, conversely, require moderate airflow and should not be refrigerated. We ship all bulk tea in food-grade, multi-layer aluminum foil bags with desiccant packets to maximize shelf life during transit and initial warehousing.

Question 4

What is the typical process from initial inquiry to first shipment?

Accepted Answer

Our standard onboarding follows five steps: (1) Initial consultation — share your requirements via our contact form; (2) Sample dispatch — we send curated samples within 3–5 business days; (3) Sample approval and order confirmation — finalize specs, quantities, and packaging; (4) Production and quality inspection — 7 to 15 business days depending on customization; (5) Shipment and tracking — full documentation and real-time tracking provided. Most first orders ship within 3–4 weeks from confirmation.

Question 5

How long does the sample evaluation process take, and is there a cost?

Accepted Answer

We typically dispatch sample sets within 3–5 business days of your request. Standard curated sample sets (3–5 teas) are complimentary for qualified B2B inquiries — you only cover the express shipping cost. Custom sample requests (specific grades, blends, or large-volume pre-production samples) may carry a nominal cost that is fully credited toward your first bulk order.

Question 6

What is the typical production lead time for OEM / private label orders versus standard bulk orders?

Accepted Answer

Standard bulk orders (existing SKUs, no custom packaging) ship within 7–10 business days after payment confirmation. OEM / private label orders require additional time for packaging design approval, material sourcing, and printing — typically 15–25 business days. We provide a detailed production timeline at order confirmation and send progress updates at each milestone.

Question 7

What payment methods and terms do you accept for international B2B orders?

Accepted Answer

We accept T/T (Telegraphic Transfer) bank wire as our standard method, with flexible deposit arrangements based on order size and relationship stage. For established partners, we offer favorable terms including payment against copy of B/L. We also support Letters of Credit (L/C) for large-volume orders. PayPal and Western Union are available for sample orders. All invoices are issued in USD.

Question 8

What Incoterms do you work with, and which do you recommend for first-time buyers?

Accepted Answer

We support FOB (Free on Board), CIF (Cost, Insurance, and Freight), CFR, and EXW. For first-time buyers, we recommend FOB China port — you control the freight forwarder and insurance, gaining full visibility over shipping costs. For buyers who prefer an all-inclusive, hassle-free price, CIF to your nearest port is ideal. Our logistics team will help you choose the best option based on your order size and destination.

Question 9

How is your wholesale pricing structured? Are volume discounts available?

Accepted Answer

Our pricing is tiered based on tea category, grade, and order volume. We provide transparent FOB pricing per kilogram on our quotation sheets. Volume discounts apply automatically at defined thresholds — typically at 100 kg, 500 kg, and 1,000 kg+ breakpoints. Annual supply agreements with committed volumes unlock additional preferential pricing. We are always transparent about pricing; there are no hidden fees.

Question 10

Do you provide cargo insurance for international shipments? What does it cover?

Accepted Answer

Yes. For CIF orders, marine cargo insurance is included in the quoted price, covering standard risks such as damage, loss, and contamination during transit. For FOB orders, we strongly recommend that buyers arrange their own All-Risk cargo insurance through their freight forwarder. We provide all necessary documentation (commercial invoice, packing list, and cargo photos) to support insurance claims if needed.

Question 11

Can you help with destination-country customs clearance if our shipment encounters issues?

Accepted Answer

While customs clearance at the destination port is the buyer’s responsibility under standard Incoterms, our export team provides full remote support. We can supply supplementary documents, clarification letters, and lab reports on demand to help resolve customs queries. For key markets (USA, EU, UK, Australia), we maintain a network of recommended customs brokers and can make introductions to streamline the process.

Question 12

How do you handle shipments to countries with unique import regulations, such as those in the Middle East, ASEAN, or Africa?

Accepted Answer

We have active export experience to 50+ countries across diverse regulatory environments. For Middle Eastern markets, we can coordinate Halal certification documentation. For ASEAN nations, we ensure compliance with their respective food safety frameworks. For African markets, we work with PVOC (Pre-shipment Verification of Conformity) inspection bodies as required. Each destination receives a tailored compliance checklist before shipment.

Question 13

Can we visit your tea gardens, processing facilities, or office in China?

Accepted Answer

Absolutely — we warmly welcome factory and garden visits. We organize guided tours of our partner tea gardens, processing workshops, and quality labs. We also assist with itinerary planning, local transportation, hotel recommendations, and interpreter services. Many of our long-term partners began their relationship with an in-person visit. Contact us to schedule your trip.

Question 14

Do you offer exclusive distribution rights or territory protection for long-term partners?

Accepted Answer

Yes, for committed partners who meet agreed annual volume thresholds, we offer exclusive distribution agreements for specific tea categories within defined territories. These agreements include priority access to limited-harvest teas, co-branded marketing support, and dedicated account management. Terms are negotiated on a case-by-case basis to ensure mutual growth.

Question 15

What ongoing support do you provide after the first order to help grow our tea business?

Accepted Answer

Our partnership extends well beyond the first shipment. Ongoing support includes: seasonal new-product previews and curated sample sets; product photography and bilingual marketing copy for your retail channels; market trend reports and competitive pricing intelligence; dedicated account manager with response time under 12 hours; and priority production scheduling during peak demand seasons. We view every client as a long-term partner, not a one-time transaction.

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